Privacy Policy for Next Step Mortgage Broking
Next Step Mortgage Broking (“we”, “us”, or “our”) is committed to protecting the privacy of our customers and website users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). This Privacy Policy may be updated periodically.
1. Information We Collect
We collect the following types of information:
- Personal Information: Name, email address, phone number, and other details provided through forms or comments on our blog.
- Non-Personal Information: Data collected via cookies and similar technologies, such as IP addresses (anonymised where applicable), browser type, pages visited, and session duration.
2. How We Collect Your Information
- Directly from You: When you fill out forms, leave comments on our blog, or contact us.
- Automatically: Through tools like Google Analytics, which use cookies to track website usage and performance.
- Third Parties: Occasionally, we may collect information from third-party services for verification or analytics purposes.
3. Use of Your Information
We use your information to:
- Provide mortgage broking services.
- Respond to inquiries or comments.
- Analyse website performance and improve user experience using Google Analytics.
- Send marketing communications (with your consent).
4. Google Analytics
We use Google Analytics to monitor website traffic and understand user behaviour. Google Analytics collects data such as:
- Device type
- Browser type
- Pages visited
- Session duration
IP addresses are anonymised before being stored by Google Analytics to protect your privacy.
5. Blog Comments
When you leave a comment on our blog:
- We collect your name, email address, and comment content.
- This data is stored securely in our database.
You may request deletion of your comments or associated personal data by contacting us.
6. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience. These cookies:
- Track user behaviour on our site.
- Help us analyse traffic using Google Analytics.
7. Disclosure of Information
We may disclose your information to lenders, service providers, and government agencies as needed to fulfil legal obligations and process your application.
8. Data Security
We take reasonable steps to protect your personal information from unauthorised access or misuse. This includes secure storage systems.
9. Data Retention
We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law. Anonymised analytics data may be retained indefinitely for performance analysis.
10. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request corrections or deletion of your data.
- Opt out of marketing communications at any time.
To exercise these rights, please contact us at enquiries@nextstepbroking.com.au.
Contact Us
If you have any questions about this Privacy Policy or wish to make a complaint about how we handle your personal information, please contact us at:
Next Step Mortgage Broking